FAQ

1. General Information

What is Pet Pharma?

Pet Pharma is an online store specializing in high-quality pet healthcare products, including flea & tick treatments, pet supplements, and nutrition essentials for dogs, cats, birds, and horses.

Where is Pet Pharma located?

We are based in Pretoria, Gauteng, South Africa. Our physical address is 578 3rd Road, Pretoria, Gauteng, 0159, South Africa.

How can I contact Pet Pharma?

You can reach us via:

2. Ordering & Payments

How do I place an order?

  1. Browse our online store and add your selected items to the cart.

  2. Proceed to checkout and enter your shipping details.

  3. Choose a payment method and confirm your order.

  4. You will receive an order confirmation email once your purchase is successful.

What payment methods do you accept?

We accept:

  • Debit/Credit Cards (Visa, MasterCard)

  • Instant EFT

  • PayFast

  • Other secure payment gateways available at checkout

Can I modify or cancel my order after placing it?

Orders are processed quickly to ensure fast delivery. If you need to modify or cancel an order, please contact us immediately at orderspetpharma@gmail.com. Once dispatched, orders cannot be changed or canceled.

3. Shipping & Delivery

Where do you ship to?

We currently ship nationwide within South Africa.

How long does delivery take?

  • Standard delivery: 2-5 business days.

  • Express delivery: 1-2 business days (selected areas only).

How much does shipping cost?

Shipping costs vary depending on location and order size. The final shipping cost is calculated at checkout.

Do you offer free shipping?

Yes, we offer free shipping on orders over [INSERT FREE SHIPPING THRESHOLD].

How do I track my order?

Once your order has been shipped, you will receive a tracking number via email. Use the provided link to track your package in real-time.

4. Returns & Refunds

What is your return policy?

We accept returns within 7 days of delivery for unused and unopened products. To initiate a return, contact us at orderspetpharma@gmail.com.

What if I receive a damaged or incorrect product?

If you receive a damaged or incorrect item, please contact us within 48 hours of delivery with photos of the issue. We will arrange a replacement or refund.

How long does it take to process a refund?

Refunds are processed within 7-10 business days after the return is approved.

5. Product Information

Are your products authentic and vet-approved?

Yes! We source all our products from trusted, reputable suppliers, ensuring they meet veterinary health standards.

What flea & tick treatments do you offer?

We stock leading brands like NexGard, Bravecto, and Frontline for dogs and cats.

How do I choose the right product for my pet?

Each product page includes detailed information on suitability based on pet type, weight, and health needs. If unsure, consult your veterinarian.

6. Account & Support

Do I need an account to place an order?

No, you can checkout as a guest. However, creating an account allows you to track orders and manage your purchase history easily.

How do I reset my password?

Click "Forgot Password" on the login page and follow the instructions to reset your password.

Do you offer customer support?

Yes! Our support team is available Monday to Friday, 9 AM - 5 PM. Contact us via orderspetpharma@gmail.com.

7. Promotions & Discounts

Do you offer discounts or loyalty rewards?

Yes! We regularly offer special promotions, discounts, and rewards for our loyal customers. Subscribe to our newsletter to stay updated.

Can I use multiple discount codes on one order?

No, only one discount code can be applied per order unless stated otherwise in the promotion.

8. Miscellaneous

Do you sell prescription medications?

No, we do not sell prescription-only medications. Please consult your veterinarian for such treatments.

Do you offer wholesale or bulk purchasing options?

Yes! If you are interested in bulk orders, please contact us at orderspetpharma@gmail.com for pricing and details.

Still have questions? Contact us at orderspetpharma@gmail.com for assistance!